As part of our verification process we need a few documents before sending equipment. We’ll need a scanned copy of one of the following, dated within the last 3 months:

Proof of billing

• Bank statement
• Utility bill
• Government-issued tax document

If you’re a sole trader, hiring for personal use, or have a company card registered to a residential address, we’ll also need a colour copy of one photo ID:

Photo ID

• Valid passport
• Valid driving licence

Usually same-day once you submit your documents. If we need anything else, we’ll be in touch. You can place an order before verification is complete to hold your dates.

You must be 18 or older. If you’re under the age limit, you can use equipment rented by an adult, but the adult is entirely responsible for the rental.

Rental is open to everyone, regardless of nationality or residency status. Without a Canadian billing address you’ll be required to pay a deposit. Overseas companies, such as film production companies, are welcome — we’ll just verify your company first.

Canadian residents may take rented equipment outside Canada, provided the rental account has a valid Canadian billing address and payment method, we’re notified in advance of the travel dates and destination, and any applicable conditions in the rental agreement are met.

Overseas visitors to Canada may not remove equipment from Canada without prior written permission. Doing so is a material breach of the rental agreement and may result in immediate termination of the rental, forfeiture of deposits, and recovery action. We reserve the right to report unauthorised removal of equipment to the relevant authorities.

Our rental rates are based on a 3-day week — we charge for 3 in every 7 days. So if an item is $50 per day, a 3-day rental costs $150, and a 7-day rental also costs $150.

We deliver your order to arrive the day before your rental begins. For example, book a camera for the 20th to the 23rd and it arrives on the 19th. We then arrange collection for the day after your rental ends — the 24th in that example.

Delivery and return days must fall on a working day, so you may see booking dates adjust to fit. We collect from the delivery address automatically; for a different address, let us know before your rental begins, or give at least 48 hours’ notice if it changes mid-rental.

Yes — choose to collect from our base in Canmore, Alberta at checkout. Ideal if you’re staying locally; we’ll arrange a handover after you’ve placed your order.

Typically Purolator or UPS for deliveries and collections, though this can vary depending on your location.

Any time during the day — which is exactly why we schedule it for the day before or after your rental starts or ends.

Yes, at an official staffed collection point for the courier your return is booked with, by midday on the day of return. Later than midday, you may be charged a late return fee if the item misses its connection back to us. We don’t allow unmanned drop boxes — any drop-off point must be staffed.

Please let us know so we can cancel the collection from your home. You remain responsible for the equipment until tracking shows it has been dropped off, so check the item was successfully scanned in before you leave.

We use reliable express couriers to deliver on schedule, but on rare occasions adverse events can delay a shipment — in most cases by no more than one working day. If a delay occurs, we may offer either an extension to your rental period or a proportional account credit for a future booking.

If you’re travelling or booking for a time-sensitive event, we recommend allowing a buffer — typically 24 hours for most locations, or 2–3 days for very rural areas. A delivery delay by itself is not grounds for cancellation and a full refund; the terms of rental continue to apply.

Use the same box the equipment arrived in, packed the same way, and keep all the void fill inside so nothing rolls or moves around. Stick the supplied return label to the outside and seal it with parcel tape.

Call us immediately to arrange another collection. You may be liable for additional charges if you don’t hand the equipment to the courier on collection day.

You’ll either take out Damage Protection (where offered) or provide a refundable security deposit, which is returned once the equipment is back undamaged and fully operational. The amount varies with the equipment rented and whether you’re a regular customer — often it shows as $0, meaning no deposit is required.

Where offered, you can choose Damage Protection instead of a security deposit. It has two parts: a premium (non-refundable) and a deposit (refundable). It limits your liability in the event of accidental damage, but does not cover theft, loss, or negligence.

We recommend all customers have their own insurance, but it’s only required above certain values. For equipment over $20,000 in value, we require proof of insurance with Canada Camera Rentals added as Additional Insured on the policy — we’ll verify this with your insurer.

If you’ve returned an item of your own to us, we can send it back at your cost. We can’t accept liability if the item is lost or damaged in transit on its way back to you.